Top Frequently Asked Questions
- What forms of payment do you accept?
- May I operate an IRC server on this machine? May I offer Shell Accounts?
- What is the port speed for my server connection?
- Can I create mail accounts on my server?
- Do you offer any SLA or uptime guarantee?
- How do you measure bandwidth?
- How do you bill for bandwidth?
- What if my machine is compromised or attacked?
- Can I send unsolicited commercial email (UCE) or spam from my server?
- What is the contract term on this product?
- Can I host adult material?
- Do you offer cPanel?
- What OS should I select during server setup to get DirectAdmin?
- Can I host unlimited domains and unlimited resellers with DirectAdmin?
- Can I request a custom partition for my drives?
- Can I request a reboot if the RPC doesn't work?
- What technical support do you provide, and what's the cost?
- What would be the charge for reinstalling the OS?
- Where is your datacenter? Where is my server housed?
- Do you have an IP address I can ping?
- Why is there a charge for reconfiguring my server now, when the same option was free during setup?
- How often do you bill me?
- Why do IP addresses cost so much?
forms of payment do you accept?
We accept Visa, Mastercard, Discover and American Express.
May I operate an IRC server on this machine? May I offer Shell Accounts?
IRC or Shell Services are not permitted.
What is the port speed for my server connection?
Your server will have an ethernet connection at 10 megabits per second, unless otherwise negotiated or specified.
Can I create mail accounts on my server?
Yes. You may add or provide any services you wish, as long as you adhere to our Terms of Service and Acceptable Use Policy.
Do you offer any SLA or uptime guarantee?
Though we offer no uptime guarantee, we take downtime very seriously. Our current network uptime is over 99.9%, and we also fully support any hardware and networking issues you may have, replacing failed hardware components at no cost to you. Replacements are usually made within 24 hours. We will make every attempt to correct the problem as soon as possible, and we'll notify you by e-mail once the problem is resolved.
How do you measure bandwidth?
Bandwidth usage is measured from samples taken at the switch. We will alert you via email when you approach your limit. You may also check your bandwidth usage by logging in to the service area of our site, and selecting 'bandwidth monitor'. The total transfer listed is the actual transfer your server has done, both in and out.
How do you bill for bandwidth?
Unlike other dedicated server providers, we do not add the amount you 'push' and the amount you 'pull'. We look at the maximum of both. For instance, if you were to 'push' 1000 gigabytes and 'pull' 500 gigabytes of traffic in any given billing period, you would only be billed for 1000 gigabytes of traffic.
What if my machine is compromised or attacked?
In all security matters, the machine is your responsibility. Should your machine be compromised, or should your machine be the subject of a Denial of Service attack, you will be responsible for any charges that occur due to this. If you are aware of an attack or any other security related issue, you should contact our support center immediately, and we will take any reasonable actions to stop the attack or compromise. There may be a charge for this; please see our FAQ on technical support.
Can I send unsolicited commercial email (UCE) or spam from my server?
NAC does not allow, in any way, shape, or form, the sending of UCE or SPAM on our network. Doing so may result in the immediate termination of your service, and you will forfeit any payments you have made to us. There will be no refunds. You may also be liable for payment to NAC so that NAC may recoup its reasonable costs of dealing with this issue. You also may have civil and criminal action taken against you by NAC or any other affected party, as allowed by law.
What is the term on this product?
Unless otherwise specified, all 15 Minute Servers are for a one year term.
Can I host adult material?
Legal, uncopyrighted material is allowed. We highly recommend that you contact both your local authorities and New Jersey State authorities for more detailed information regarding different types of adult content.
Do you offer C-Panel?
Yes, we provide cPanel licenses, available via the control panel option selection at order time.
What OS should I select during server setup to get DirectAdmin?
DirectAdmin currently supports FreeBSD 4.x and 5.x, 8.x, Fedora, CentOS, and Redhat Enterprise. There is no plan for supporting Windows at this time.
Can I host unlimited domains and unlimited resellers with DirectAdmin?
Yes, DirectAdmin allows you to host unlimited domains and unlimited resellers.
Can I request a custom partition for my drives?
No, but our servers are partitioned in a way that makes them compatible with most control panels.
Can I request a reboot if the RPC doesn't work?
Reboots in this case are free. You can either make a ticket via the Customer Care website, or email email@example.com.
What technical support do you provide, and what's the cost?
We maintain your machine's hardware and physical network connection at no cost to you. In matters such as web server configuration, application support, SQL server configuration, module installation, OS updates and so on, we charge a support fee of $100 per hour, with a half-hour minimum, and billed in fifteen minute increments thereafter. For example, if we provide 40 minutes of support, your charge would be $50 (minimum charge) plus one quarter hour ($25) for a total of $75.
What would be the charge for reinstalling the OS?
Custom Operating System installations or Operating Systems that must be installed manually will be charged the initial setup fee.
Where is your datacenter? Where is my server housed?
You server is located in NAC's datacenters in Parsippany and Cedar Knolls, NJ, USA.
Do you have an IP address that I can ping?
Yes. You can ping 220.127.116.11, or you can ping from our network to yours by using our Looking Glass page or our Throughput Tester at http://eng.nac.net.
Why is there a charge for reconfiguring my server now, when the same option was free during setup?
Our server setup process is streamlined to require minimal intervention from our technicians; this is how we deliver your server quickly and at low cost. If you make a change afterwards, it is non-routine and requires the services of our technicians, hence the charge.
How often do you bill me?
Invoices are generated 7 days in advance of the billed-to date. If you are on credit card billing, you will be billed at that time. Payment must be received by the due-date on the invoice, which will always be posted to Customer Care.
Why do IP addresses cost so much?
When we assign blocks of IP addresses, we make sure that those IPís are not being used for abusive purposes. We deploy a proactive monitoring policy and Network Abuse Staff to ensure that our resources are being used properly by all customers.